Guidelines

These guidelines explain how the free consultation request works from the moment you click "Free Consultation" to the moment our design team gets in touch: what information we ask for, how to fill it in well, and what to expect afterwards.

The form is organised into 15 short sections, but only some fields are required:

• Your name, phone, email, and current address.
• Project location, project/scheme name, property type, property status, and carpet area.
• Your budget range and project timeline.
• Agreeing to be contacted (the consent checkbox at the end).

Everything else (services required, design style, colour theme, floor plan/site visit questions, how you heard about us, a written project description, file uploads, and contact preferences) is optional, but filling it in helps our team prepare a more accurate first conversation.

Floor plans, site photos, layout drawings, or reference images all help our team understand your space before we speak. A few practical limits:

• Up to 8 files per request.
• Each file up to 10 MB.
• Accepted formats: images (JPG, PNG, etc.) and PDF.
• Images are automatically compressed in your browser before upload, so large photos won't be rejected; you don't need to resize anything yourself.

You can remove a file you've added before submitting by tapping the × on its thumbnail.

Once you've filled in the required fields and hit "Continue to Verify Email", we send a 6-digit code to the email address you entered; this confirms it's really yours before we act on the inquiry.

• The code is valid for 10 minutes and allows up to 5 attempts.
• Didn't get it? Use "Resend Code". There's a short 30-second cooldown between resends, and it's worth checking your spam folder.
• Need to fix something you typed? Use "Edit Details" to go back to the form without losing what you entered.
• Your request is only saved to our system after the code is confirmed.

If a limited-time offer banner is showing when you open the form, its promo code is automatically attached to your inquiry, so there's nothing extra you need to do. Offers are time-bound and shown at our discretion; availability isn't guaranteed once the promotional period ends.

Your request goes straight to our design team's inbox for review. We'll reach out using the contact method and time window you selected, wherever possible. Response times can vary with demand, but we aim to follow up as quickly as we can. If you haven't heard back and it's urgent, feel free to call or WhatsApp us directly using the details on our Contact page.

Please use your own real contact details and a genuine project brief. The email verification step exists to keep inquiries genuine on both sides, so our team can spend their time on real conversations with real homeowners and businesses.

For details on how we handle the information you submit, see our Privacy Policy. For the terms that apply to using this site, see our Legal page.